Frequently asked questions

Identification, payment, uploads, revisions and technical recovery.

Must I know the document name?

No. Describe the problem and desired result and upload the relevant materials.

When is payment taken?

Only after the document version, scope and price are displayed.

Is a revision included?

One revision within the original purchased scope is included.

What happens after a technical failure?

The paid order remains stored and recovery continues for no more than 72 hours without another payment.