Terms of Service

Effective date: 21 July 2026.

1. The service

MyLegalDocsAI provides self-service software for document identification, structured intake, file analysis, drafting, formatting, quality checking and document assembly for matters connected with England and Wales.

2. Not a law firm

MyLegalDocsAI is not a law firm, solicitor, barrister, authorised litigator or regulated representative. The service does not provide representation, advocacy, conduct litigation, accept service, negotiate on a customer's behalf or create a solicitor-client relationship. Output is automated document preparation and legal information, not individual legal advice.

3. Supported jurisdiction

The launch service supports England and Wales. Scotland and Northern Ireland have separate legal systems. A request may be limited, refused or identified as outside scope where the correct jurisdiction cannot be supported reliably.

4. Operator and contract

The service operator is identified in the operator section published on this page. A paid contract is formed only when the customer selects a stated whole-document package, accepts the required terms and declarations, and payment is confirmed. Pre-contract information shown immediately before payment forms part of the contract where required by law.

5. Customer eligibility and authority

The customer must have legal capacity to enter the contract and authority to use all information and documents supplied. A person acting for another individual or an organisation must have permission to do so and must not impersonate anyone.

6. Information supplied by the customer

The customer must provide complete, accurate and relevant facts, documents and instructions. The service does not independently know facts that have not been supplied. The customer must not request fabricated evidence, dates, signatures, events, quotations, authorities or legal status.

7. Service scope

The order is limited to the identified matter, parties, source material, requested outcome and the Core or Comprehensive whole-document package shown before payment. Any page range is an editorial estimate, not a purchased page limit. Court or tribunal representation, advocacy, negotiation, service of documents, reserved legal activities and third-party professional services are not included.

8. Free identification stage

The free stage may identify a possible document route, missing information, jurisdictional limitations, procedural risks and a proposed paid scope. It is preliminary. It is not confirmation that a claim is valid, a deadline has been met or an official process has been completed.

9. Price and charges

The complete one-time price is displayed in pounds sterling before checkout. There is no subscription. The price does not include court or tribunal fees, process-server costs, postage, notarisation, translation, representation, expert evidence or other third-party charges.

10. Immediate personalised performance

The customer may expressly ask the service to begin personalised performance immediately after payment. That request does not remove any mandatory right automatically. Where the customer cancels after requested work has begun, a proportionate amount for work properly supplied before cancellation may be payable where the law permits. A cancellation right ends on full performance within the cancellation period only where the statutory conditions, including the required request and acknowledgement, are satisfied.

11. Payment

Stripe processes payment. Payment is confirmed only after reliable verification from Stripe or another supported verification route. Duplicate, incomplete, disputed, reversed or potentially fraudulent transactions may be held while they are investigated. The customer must not make repeated payments where the same checkout remains active.

12. Standards applying to the service

Nothing in these Terms removes rights under the Consumer Rights Act 2015 or other mandatory law. Where applicable, the service must be performed with reasonable care and skill, conform to binding information supplied about it and be supplied within the agreed or otherwise reasonable time. Statutory remedies remain available where the service does not conform.

13. Whole-document package

The fixed price covers the Core or Comprehensive substantive package selected before payment. Page ranges are good-faith editorial estimates only. A complete shorter document is not padded, and necessary supported content is not compressed or removed merely to hit a page count. Reasonable additional pages required for completeness do not create a surcharge. No post-generation page surcharge is charged.

14. Included revision

One revision is included where it remains within the same matter, parties, evidence, requested outcome and purchased scope. A new dispute, new document, new party, materially different objective or substantial new evidence may require a separate order. This contractual revision is additional to any mandatory statutory remedy.

15. Delivery and review

Completed documents are ordinarily made available as editable DOCX and PDF files and sent to the supplied email address. The customer must download and review the files promptly. Delivery depends on a valid address, available provider services and successful quality and security checks. If a paid order encounters a temporary external AI-provider capacity or billing limitation, it may be placed in the disclosed recovery queue for up to four working days. The customer is told the real category of delay, no further payment is required, and mandatory cancellation and consumer-remedy rights remain unaffected.

16. Customer verification duty

Before signing, sending, filing or relying on a document, the customer must verify every fact, name, address, role, date, amount, deadline, legal reference, procedural rule, court or tribunal requirement, official form, service method, signature, fee and attachment. This duty does not exclude a mandatory remedy for a service defect.

17. Official forms, filing and deadlines

Where a current official form or online filing system is mandatory, the service may prepare mapped answers, particulars, schedules, annexes or companion text. The customer must use the current official form and verify filing, fee, signature, statement-of-truth and service requirements. The service does not guarantee completion before a deadline and does not itself file or serve documents.

18. No guaranteed acceptance or outcome

No court, tribunal, public body, employer, landlord, creditor, insurer or other recipient is required to accept a document. No procedural, commercial or substantive outcome is guaranteed. A document may need amendment following new evidence, a direction, a defence or a change in law or procedure.

19. Prohibited use

The service must not be used for fraud, harassment, unlawful discrimination, fabricated evidence, impersonation, evasion of a lawful order, abuse of process, unauthorised legal practice, infringement of third-party rights, malicious automation or any unlawful purpose.

20. Intellectual property and customer material

The customer retains rights in uploaded material and receives generated files for their own lawful use. The software, branding, prompts, system design, quality methods and non-customer materials remain protected. The customer must not reverse engineer, scrape, resell or present the platform as their own automated service.

21. Personal data

Personal data is processed as described in the Privacy Notice. The customer must minimise third-party information and have a lawful basis for supplying it. Uploading material does not create legal professional privilege.

22. Availability and provider failure

The service may be limited, suspended or changed for security, maintenance, provider failure, legal compliance or quality reasons. No uninterrupted availability is promised. A recoverable external-provider failure may trigger automatic retries within the stated four-working-day window. If the window is missed or the failure is unrecoverable, support is alerted and the correction, repeat-performance, price-reduction or refund process applies as required by the facts and mandatory law.

23. Complaints, corrections and refunds

Service, payment, delivery, cancellation, correction and data-protection concerns may be sent to support@mylegaldocsai.co.uk. The Refund, Cancellation and Correction Policy and Privacy Notice form part of these Terms. Data-protection complaints are handled under the published complaints process; mandatory consumer rights are not excluded.

24. Liability and mandatory rights

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of rights that cannot lawfully be excluded, or any other liability that mandatory law prohibits from being excluded. Subject to those rights, the customer remains responsible for decisions to sign, send, file or rely on a document after reviewing it. These Terms do not seek to exclude liability merely because automated technology is used.

25. Governing law

These Terms are governed by the law of England and Wales, subject to mandatory consumer-protection, jurisdiction and conflict-of-law rules. A consumer may retain the right to bring proceedings in another court where mandatory law permits.

26. Legal framework and updates

The service terms are intended to operate consistently with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Digital Markets, Competition and Consumers Act 2024, applicable data-protection law and other mandatory rules. If a mandatory rule conflicts with these Terms, the mandatory rule prevails. Material changes apply prospectively unless the law requires otherwise.