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UK DIGITAL SERVICE · AI DISCLOSURE · CUSTOMER VERIFICATION

Terms of Service

Version 2026-08-21-v344 · 33-section contractual framework

These Terms govern intake, ordering, payment, AI-assisted preparation, quality controls, delivery, revisions, technical recovery, complaints, consumer rights and the maximum lawful allocation of responsibility for MyLegalDocsAI.co.uk.

01Scope and price before paymentThe accepted order defines the deliverable; no hidden post-payment page charge.
02AI is disclosedAutomated systems can make errors and the Customer performs final verification.
03One same-scope RevisionA materially new case, claim, party or objective may require a new order.
04Maximum lawful protectionStrong responsibility and liability provisions apply only as far as mandatory law permits.
SECTION 01

1. Operator, contracting party and contact

  1. The service is operated by Marcin Działowski, ul. Dziewanny 25/2, 20-539 Lublin, Poland, Polish tax ID (NIP) 8171929600, carrying on unregistered activity under Polish law. The operator is the contracting party for MyLegalDocsAI.co.uk. Support and complaints contact: support@mylegaldocsai.co.uk.
  2. The operator is established in Poland. Availability of the website in the United Kingdom does not represent that the operator is admitted as a solicitor, barrister, notary, licensed conveyancer or other UK-regulated legal professional.
  3. MyLegalDocsAI.co.uk is an automated document-preparation and self-help technology service. It does not enter an appearance, accept service, conduct litigation, hold client money or provide a reserved legal activity where applicable law requires an authorised person.
SECTION 02

2. Definitions and interpretation

  1. Service means the public website, intake forms, upload interfaces, quotation and checkout screens, payment integrations, document-generation systems, delivery pages, revision tools, transactional email and technical-recovery systems used for a customer order.
  2. Customer means the person using the Service or placing an order. Materials means all descriptions, files, images, answers, instructions and other information supplied by or for the Customer. Output means any draft, DOCX, PDF, report, structured text, checklist or other result generated through the Service.
  3. Order Scope means the jurisdiction, parties, objective, document type, factual basis, source materials, requested deliverables and other limitations displayed or reasonably identified before payment. Same-scope Revision means one correction that does not materially change those elements.
  4. References to law include subordinate legislation and successor provisions where the context permits. Headings and summaries are for navigation and do not narrow the operative clauses.
SECTION 03

3. Capacity, authority and use for another person

  1. A person placing a paid order must have legal capacity to enter the relevant contract or must act with the authority of the person or organisation for whom the Output is requested.
  2. A Customer who provides another person's data or documents represents that there is a lawful basis and sufficient authority to do so. The operator may request clarification or evidence of authority where identity, consent or lawful access is uncertain.
  3. The Service may refuse or limit a request where there is a reasonable concern about impersonation, fraud, unlawful disclosure, misuse of confidential material, sanctions, prohibited conduct or an attempt to use the Service to facilitate wrongdoing.
SECTION 04

4. Nature of the Service — self-help software, not representation

  1. The Service prepares document drafts and structured legal-document materials from Customer-supplied information and selected public or licensed sources. It is a technology product and is not a law firm or chambers.
  2. No solicitor-client, barrister-client, fiduciary, agency, retainer or professional representation relationship is created merely by using the Service, uploading Materials, receiving a quotation, paying, downloading an Output or requesting a Revision.
  3. The operator does not file or serve documents, attend hearings, communicate as the Customer's representative, witness signatures, notarise documents, verify identity for a regulated transaction or give undertakings unless a separate written service expressly and lawfully provides otherwise.
  4. The Customer remains self-represented unless separately represented by an authorised professional. General guides and automated explanations are informational and do not amount to a personalised legal opinion.
SECTION 05

5. Artificial intelligence, automation and transparency

  1. Artificial intelligence and automated systems may be used to classify the request, extract text, identify likely document types, search or organise sources, draft language, check consistency, format files, translate content, conduct quality checks and attempt technical repair.
  2. AI systems are probabilistic. They can misread scans, omit facts, confuse parties, apply an outdated source, produce an incorrect citation, overstate a proposition or generate plausible but inaccurate text despite safeguards and automated checks.
  3. A human-sounding Output is not evidence that every statement is legally correct. The Customer must independently verify the Output before signature, filing, service, submission, reliance or onward use.
  4. The Service may change model providers, model versions, prompts, retrieval systems and quality-control techniques without changing the essence of the purchased deliverable. No specific AI model is guaranteed unless the checkout expressly states otherwise.
SECTION 06

6. Customer Materials, accuracy and lawful disclosure

  1. The Customer must provide accurate, complete, current and legible information relevant to the requested Output, including correct names, legal roles, addresses, dates, amounts, procedural history, service events, deadlines, claim numbers and the outcome sought.
  2. The Customer is responsible for ensuring that Materials are lawfully obtained and may be disclosed to the Service. Do not upload passwords, complete payment-card credentials, malware, unlawfully obtained evidence or unnecessary sensitive data.
  3. Encrypted, corrupted, password-protected, low-resolution, incomplete or unsupported files may not be read correctly. OCR and image interpretation can introduce errors. The Service may ask for a clearer copy or proceed only on readable content.
  4. The operator may rely on Customer-supplied facts and is not required to investigate witnesses, discover undisclosed documents, authenticate evidence or infer facts that the Customer has omitted.
SECTION 07

7. Free intake and identification stage

  1. The initial intake is used to identify the likely document, jurisdiction, principal scope, missing information and available paid options. It does not constitute acceptance of a case by a lawyer and does not itself create an obligation to produce a paid Output.
  2. An intake result may be corrected before payment if Materials are unreadable, concern several matters, reveal a different procedural route or otherwise materially differ from the Customer's description.
  3. Uploading Materials or completing a free identification step does not stop, extend or protect any limitation, appeal, filing, service or procedural deadline.
SECTION 08

8. Contract formation and pre-contract information

  1. Before the Customer becomes bound, the interface is intended to display the identified deliverable, principal scope, material exclusions and the total one-off price. There is no subscription or automatic renewal unless a future checkout expressly says so.
  2. A paid contract is formed when the Customer affirmatively accepts the displayed scope and applicable Terms and successfully completes the payment step, or when a valid 100% voucher or authorised zero-price route completes the order.
  3. The order record, displayed scope, accepted Terms, payment status, transactional emails, generation logs and delivery records may be retained as evidence of the transaction, subject to applicable data-protection law.
  4. Where mandatory consumer law requires additional pre-contract information or a particular acknowledgement, that requirement prevails over inconsistent wording in these Terms.
SECTION 09

9. Price and scope control

  1. The complete price for the selected option is displayed in GBP before payment. The Service does not increase the agreed price after payment merely because the generated document becomes longer than expected.
  2. Price may depend on the identified document, complexity, selected option, same-order add-ons or other factors displayed before the Customer accepts the order. A materially new matter, party, claim, defence, recipient, proceeding or objective can require a separate order.
  3. Court fees, tribunal fees, service fees, postage, translation, notarisation, counsel, expert fees, third-party subscriptions and other external charges are excluded unless the checkout expressly includes them.
  4. Where a voucher or promotional code is applied, the checkout controls the amount payable. A voucher does not convert the Service into regulated legal representation.
SECTION 10

10. Payment processing, authorisation and taxes

  1. Payments may be processed by Stripe or another disclosed payment provider. Payment-card data are handled by the payment processor under its own security and privacy arrangements; the Service should not be sent complete card details through free-text fields or email.
  2. A payment authorisation may fail, be reversed, be delayed by the processor or be subject to fraud controls. The Service may defer fulfilment until a payment is confirmed or an authorised zero-price order is recorded.
  3. The amount displayed at checkout is the transaction price for the selected scope. Any applicable tax treatment is reflected as required by law or the payment configuration in force at the time of purchase.
SECTION 11

11. Fulfilment workflow and generation

  1. After order confirmation, the Service processes the accepted Materials through automated generation and quality-control steps. Fulfilment time depends on file size, complexity, external systems, queues and required repair attempts.
  2. The Service may re-run or repair a failed generation automatically. A technical recovery attempt does not enlarge the purchased scope and does not require a second payment for the same accepted order.
  3. Where essential information is missing or contradictory, the Service may pause, narrow or fail the order rather than inventing a material fact. The Customer may be asked to provide clarification.
SECTION 12

12. Quality standard and limitations of automated checks

  1. The Service applies technical and content checks designed to reduce incomplete files, obvious formatting defects, missing sections and certain inconsistencies. These checks reduce risk but do not create a guarantee of legal correctness or suitability.
  2. Quality controls cannot reliably detect every factual mistake, hidden assumption, jurisdictional problem, limitation issue, evidential weakness, procedural bar or change in law.
  3. The Customer must compare the Output against the source Materials and current official requirements before use, especially where a form, statement of truth, signature block, fee, deadline or prescribed wording is involved.
SECTION 13

13. Delivery, formats and customer access

  1. The Service ordinarily attempts to make completed Outputs available through the order page and transactional email, commonly in DOCX and PDF formats where those formats apply.
  2. Word-processing software can paginate and display fonts differently. The Customer must inspect the final file after opening it in the software that will be used for printing, signing, conversion or filing.
  3. Delivery is deemed technically available when the Service makes the file accessible through the designated customer channel, subject to any non-excludable statutory rule concerning supply of digital content or services.
  4. The Customer is responsible for using a functioning email address, checking spam or filtering, retaining downloaded files and protecting access to order links.
SECTION 14

14. One same-scope Revision

  1. Unless the checkout states otherwise, one same-scope Revision is included for the accepted order. A Revision may correct wording, formatting, an omission or another issue while preserving the same essential matter, parties, objective, jurisdiction and evidence set.
  2. A new claim or defence, new proceeding, new recipient, new transaction, materially new evidence, different jurisdiction or substantially different requested outcome is not a same-scope Revision and may require a new quotation.
  3. A Revision does not transfer responsibility for deadlines to the operator and does not guarantee acceptance by a court, tribunal, authority, counterparty or other recipient.
SECTION 15

15. Deadlines, filing, service and procedural acts

  1. The Customer is solely responsible for identifying and preserving limitation periods, appeal deadlines, court directions, filing dates, service dates, payment dates, hearing dates and any other time limit affecting the matter.
  2. Uploading, paying, waiting for generation, downloading, requesting a Revision, making a complaint or contacting support does not file or serve a document and does not stop, suspend, extend or restore a deadline.
  3. The Service does not monitor the Customer's case docket, court account, tribunal portal, correspondence, postal service or opponent. The Customer must confirm successful filing and service using the method required for the specific matter.
  4. Where a deadline is close or irreversible harm may occur, the Customer should not wait for the Service and should use current official sources and, where appropriate, an authorised professional.
SECTION 16

16. High-risk, regulated and special matters

  1. Criminal, immigration, family, child-protection, emergency injunction, high-value, specialist tribunal, insolvency, tax, regulated financial, conveyancing and other high-risk matters can require specialist professional judgment or reserved legal activity.
  2. The Service may refuse, narrow or label such a request as unsuitable for automated self-help where reliable automation would create an unacceptable risk of error or unauthorised practice.
  3. Nothing in a generated draft should be treated as a substitute for professional advice where law, court rules, urgency, vulnerability or the consequences of error make individual advice appropriate.
SECTION 17

17. Availability, outages and technical recovery

  1. The Service depends on hosting, storage, AI providers, payment processors, email systems, networks and public information sources that can fail or become unavailable. Continuous availability is not guaranteed.
  2. A paid order interrupted by an internal technical failure may remain in a controlled recovery process for up to 72 hours without requiring a second payment. Automated retries and repair may continue during that period.
  3. If delivery remains impossible, the operator may offer a re-performance route, service credit, voucher, refund or other remedy appropriate to the circumstances. Any voluntary technical remedy is additional to mandatory statutory rights and does not replace them unless the Customer freely agrees and law permits.
SECTION 18

18. Security and prohibited technical activity

  1. The Service uses reasonable technical and organisational measures intended to protect systems and customer data. No internet service can guarantee absolute security.
  2. Customers must not probe, scan, exploit or circumvent security controls; introduce malware; abuse rate limits; automate fraudulent purchases; interfere with other users; or attempt unauthorised access to orders, files, accounts, logs or infrastructure.
  3. The operator may block traffic, suspend a request, preserve logs or cooperate with competent authorities where reasonably necessary to protect the Service, investigate abuse or comply with law.
SECTION 19

19. Privacy, confidentiality and uploaded legal material

  1. Personal data are handled under the Privacy Notice and applicable data-protection law, including UK GDPR and the Data Protection Act 2018 where they apply. Hosting, storage, AI, payment, email and security providers may process data for defined service purposes.
  2. Uploading a legal problem does not by itself create legal professional privilege. The operator is not a solicitor or barrister acting under a professional retainer. Customers should minimise unnecessary sensitive information and use an authorised lawyer where privileged professional advice is required.
  3. The operator may retain transaction, security and evidential records for periods justified by contractual, legal, fraud-prevention, accounting, dispute or system-integrity purposes, subject to applicable law.
SECTION 20

20. Intellectual property and permitted use of Outputs

  1. Subject to payment and applicable third-party rights, the Customer may use the delivered Output for the matter and purpose for which it was prepared, including reasonable editing, printing, signing and submission.
  2. The Service's software, layouts, workflow logic, internal prompts, quality systems, trademarks, site content and reusable non-customer-specific materials remain protected by applicable intellectual-property law.
  3. The Customer must not resell the Service as their own legal practice, systematically scrape proprietary content, remove notices in a misleading way or use the Service to create a competing dataset in breach of applicable law or contractual restrictions.
SECTION 21

21. Acceptable and lawful use

  1. The Service must not be used to fabricate evidence, impersonate another person, harass or threaten unlawfully, conceal fraud, facilitate money laundering, evade sanctions, interfere with justice or knowingly submit false information to a court, tribunal or authority.
  2. The Customer remains responsible for the lawfulness of the intended use and for reviewing any allegation, quotation, exhibit reference, statement of truth or factual assertion before it is adopted.
  3. The operator may refuse or terminate a request that appears manifestly unlawful, abusive, fraudulent, technically harmful or outside the lawful scope of automated document preparation.
SECTION 22

22. Refusal, suspension and termination of an order

  1. The operator may refuse or suspend fulfilment where payment is not confirmed, Materials are unreadable, identity or authority is materially uncertain, the request is unlawful, performance would breach a legal or platform obligation, or reliable automated completion is not reasonably possible.
  2. Where a paid order cannot lawfully or technically be completed, the operator will apply the remedy required by applicable law and may offer an additional technical recovery route.
  3. Suspension for security or legal reasons does not entitle the Customer to require unlawful performance or disclosure of security-sensitive information.
SECTION 23

23. Complaints procedure

  1. A complaint should identify the paid order, the purchase email, the problem, the stage at which it occurred and the remedy requested. The dedicated Complaints page explains the current intake route.
  2. The operator may request information reasonably necessary to identify the transaction and investigate the complaint. Customers should not resend confidential files if the order can be identified without doing so.
  3. Complaints are handled without undue delay. Nothing in the complaint process requires a Customer to waive a right that cannot lawfully be waived.
  4. The Customer may also communicate with a court, regulator, payment provider, law-enforcement authority or other competent body and may publish an honest lawful review.
SECTION 24

24. Service credits and vouchers

  1. A voucher or service credit may be issued for technical recovery, goodwill, promotion or an agreed complaint resolution. Its value, scope, expiry status and conditions are those displayed when issued.
  2. A voucher does not automatically replace a statutory cash remedy, repeat-performance right, price reduction or other mandatory remedy. Substitution occurs only where the Customer freely agrees and applicable law permits it.
  3. Unless stated otherwise, a single-use voucher cannot be exchanged for cash, transferred for unlawful purposes or used to create multiple credits from the same underlying order.
SECTION 25

25. Cancellation, withdrawal and commencement of digital performance

  1. Cancellation and withdrawal rights depend on the legal character of the purchased service or digital content, the Customer's status and the stage of performance. Mandatory consumer rights prevail over these Terms.
  2. Where law requires express consent or acknowledgement before immediate digital performance affects a cancellation right, the checkout must obtain that consent or acknowledgement; these Terms alone are not intended to manufacture consent that the law requires separately.
  3. Once a personalised service has been fully performed or digital content has been supplied, cancellation rights may be affected only to the extent allowed by applicable law and the Customer's valid prior consent.
SECTION 26

26. UK consumer rights and maximum lawful limitation of liability

  1. Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded, including applicable protections under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Digital Markets, Competition and Consumers Act 2024 and other mandatory consumer law.
  2. No clause excludes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is prohibited, or any other liability that applicable law makes non-excludable.
  3. To the maximum extent permitted by law, the operator is not responsible for loss caused by inaccurate or incomplete Customer Materials, a Customer-controlled missed deadline, failure to read or verify an Output, use outside the displayed scope, an unverified change of law or procedure, rejection by a recipient, or independent third-party conduct.
  4. The Service does not guarantee legal success, court or tribunal acceptance, enforceability, admissibility, settlement, recovery, avoidance of costs, response by an opponent or any particular legal, financial or commercial outcome.
SECTION 27

27. Business customers — exclusions and liability cap

  1. This section applies only where the Customer is acting wholly or mainly for business purposes and is not entitled to consumer protections that cannot be excluded.
  2. To the maximum extent permitted by law, all implied terms, conditions and warranties that may lawfully be excluded are excluded for business customers. The Service is supplied for the displayed scope and not as a guarantee of a business, litigation or regulatory result.
  3. To the maximum extent permitted by law, the operator is not liable to a business customer for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill, anticipated savings or unbacked-up data.
  4. Subject to liabilities that cannot lawfully be capped, the operator's aggregate contractual liability arising from one affected order to a business customer is limited to the amount actually paid for that order.
SECTION 28

28. Business-customer responsibility and indemnity

  1. A business customer is responsible for the legality, accuracy and authority of its Materials and instructions and for its use of the Output.
  2. To the extent permitted by law, a business customer must reimburse reasonable third-party defence costs and liabilities caused by its fraud, fabricated evidence, intellectual-property infringement, unlawful personal-data disclosure, lack of authority or prohibited use of the Service.
  3. This indemnity does not transfer liability for the operator's own conduct where law prevents such transfer and does not apply to a consumer merely because a work email address was used.
SECTION 29

29. Third-party providers, official sources and external systems

  1. The Service depends on independent providers for AI, hosting, storage, payment, email, security, fonts, networking and public information. The operator does not control an independent third party and cannot guarantee its uninterrupted operation.
  2. Official forms, court rules, fees, practice directions and public websites can change without notice. The Customer must confirm the current official requirement before filing or relying on an Output.
  3. A link or reference to a third-party source does not make the operator responsible for that source's availability, security, accuracy or subsequent changes.
SECTION 30

30. Electronic communications, records and evidential use

  1. The Customer agrees that order confirmations, scope records, payment records, delivery events, revision requests and support communications may be created and stored electronically.
  2. System timestamps, transactional emails and order logs may be used to evidence technical events, subject to applicable law and the possibility of technical error.
  3. The Customer should retain copies of important communications and final files. The Service is not a permanent evidence repository and should not be the Customer's only storage location.
SECTION 31

31. Changes to the Service and these Terms

  1. The operator may update the public website, technical systems and Terms to reflect legal, security, operational or product changes. A material change does not retrospectively rewrite the core paid scope of an order already concluded unless law permits and the Customer agrees where required.
  2. The version applicable to an order is normally the version accepted when the contract was formed, subject to mandatory law and any later change expressly agreed for that order.
  3. Historic technical labels, internal version numbers and implementation details are not contractual product promises unless explicitly incorporated into the checkout.
SECTION 32

32. Governing law, jurisdiction and dispute resolution

  1. The operator is established in Poland and, except where mandatory law requires otherwise, the contract is governed by Polish law.
  2. A choice of Polish law does not deprive a UK consumer of mandatory protections that applicable conflict-of-law or consumer rules preserve, nor does it remove access to a competent forum where jurisdiction rules give the consumer that right.
  3. Before non-urgent litigation, the parties should attempt a good-faith written resolution where practical. This does not suspend a limitation, filing or procedural deadline.
SECTION 33

33. Final provisions, severability and priority of mandatory law

  1. If a provision is invalid, unenforceable or inapplicable, the remaining provisions continue to the extent legally possible. An invalid clause is not to be interpreted as expanding liability beyond what mandatory law requires.
  2. Failure to enforce a contractual right on one occasion does not automatically waive that right on another occasion.
  3. Where these Terms conflict with a non-excludable statutory requirement, the statutory requirement prevails and the remaining Terms continue in force.
  4. These Terms, the accepted Order Scope and any mandatory pre-contract information form the contractual framework for the purchased automated document-preparation service.
Use the Service only if this self-help allocation of responsibility is acceptable.

For urgent, high-value, criminal, family, immigration, reserved or strategically complex work, obtain advice from an appropriately authorised professional.