Identify the correct protocol
Check whether a specific pre-action protocol applies to the dispute. The expected information, documents, response period and steps can differ by claim type. Where no specific protocol applies, the general practice direction remains relevant.
State a precise factual case
Set out the relationship, material events, promises or duties, alleged breach and resulting loss in chronological order. Separate what is documented from what is disputed and avoid exaggeration or unsupported accusations.
Explain the remedy and calculation
State the amount or other outcome sought and show how each component is calculated. Identify payments, credits, interest or continuing losses accurately. An unexplained round figure weakens the letter and can make a response harder.
Exchange the necessary material
Identify the core documents relied on and request specific records genuinely needed to understand the opposing position. The aim is to clarify issues and support proportionate resolution, not to overwhelm the recipient.
Preserve the record
Use a reliable address and method, retain the final signed version and evidence of sending, and record the response date. Before issuing any claim, check limitation, jurisdiction, fee, defendant details and the current issue process.
Prepare before acting
- read the complete notice, claim, decision or agreement
- record issue, receipt, service and hearing dates
- identify the exact outcome required
- separate supported facts from assumptions
- link each disputed point to a document or other evidence
- check the current official form, fee, filing and service route
- verify every statement before signing or filing
Legal and procedural foundation
- Practice Direction — Pre-Action Conduct and Protocols
- Civil Procedure Rules
- Make a court claim for money
Forms, deadlines, fees, filing and service requirements must be checked against the current official material and the circumstances of the particular matter.
Verify the current position
Links lead to the material used to structure this publication.