Identify the tenancy and property
Record the parties, property, start date, fixed or periodic term, rent, deposit, permitted occupiers and relevant clauses. Keep every renewal, variation, inventory and check-in record.
Separate deposit and repair issues
A deposit-protection complaint, a proposed deduction and a disrepair complaint may involve different facts, documents and procedures. Do not combine them without explaining each route separately.
Create a dated evidence file
Photographs should have dates and context. Repair requests should show what was reported, when, to whom and what response followed. Receipts, inspection reports and contractor records should be linked to the specific condition alleged.
State the requested outcome
A letter should specify the repair, access arrangement, information, payment, return of deposit or response required. A vague demand makes it difficult to assess compliance.
Check the current procedure
Before using a court, deposit scheme, council or ombudsman route, verify eligibility, preconditions, time limits, forms, fees and evidence requirements from the current official source.
Prepare before acting
- read the complete notice, claim, decision or agreement
- record issue, receipt, service and hearing dates
- identify the exact outcome required
- separate supported facts from assumptions
- link each disputed point to a document or other evidence
- check the current official form, fee, filing and service route
- verify every statement before signing or filing
Legal and procedural foundation
- Tenancy deposit protection
- Private renting
- Housing conditions and repairs
Forms, deadlines, fees, filing and service requirements must be checked against the current official material and the circumstances of the particular matter.
Verify the current position
Links lead to the material used to structure this publication.